返品と交換

• Returns & Timeframes

  Return eligibility and timeframes vary by region:

  Return Region	Return Period
  Asia-Pacific	30 Days
  United States & Europe	45 Days

  Return requests must be submitted within 7 days of delivery.
  Approved returns must be shipped within the applicable return period.

  Requests or returns submitted outside of these timeframes may not be accepted.

  If you are unsure about sizing or fit, please contact our support team before initiating a return.
  Many fit-related concerns can be resolved through sizing guidance or style recommendations, helping you avoid unnecessary return shipping.

  Contact us: sugar_8@sugar8.com.tw

• Return Conditions

  To be eligible for a return, items must meet all of the following conditions:

  • Unworn, unwashed, and unused
  • In original condition with all tags and original packaging intact
  • Free from any odor (e.g. perfume or body odor) and without visible damage
  • Accompanied by valid proof of purchase or order confirmation

  Returns that do not meet these conditions may not be accepted.

  For sizing or fit concerns, please contact our support team before initiating a return.

• Non-returnable Items

  For hygiene and safety reasons, the following items are not eligible for return:

  • Panties, briefs, and thongs
  • Items with removed tags or labels
  • Items that are not in original condition
  • Gift cards
  • Customized or special-order items

  Sale or discounted items are considered final sale and are not eligible for return, except where such return rights are required by applicable law.

• International Orders

  For international returns:

  • Return shipping costs are the responsibility of the customer
  • Original shipping fees are non-refundable
  • Duties and taxes are non-refundable

  For customers in Europe and certain applicable regions:

  • Full-price items are eligible for return within 45 days
  • Sale or discounted items may be eligible for return within 14 days, where such return rights are required by applicable law

  We recommend using a trackable shipping service to ensure safe delivery of your return.

  Before initiating a return, please contact our support team.
  In many cases, we can offer more efficient solutions, such as sizing assistance or store credit, to help you avoid additional international shipping costs.

• Return Process

  To initiate a return, please follow these steps:

  1. Email your order details to: sugar_8@sugar8.com.tw
  2. Our support team will review your request and confirm eligibility
  3. Once approved, you will receive return instructions
  4. Ship the item back and retain your tracking number

  Prefer a faster option?
  You may choose store credit for a faster resolution, allowing you to immediately select a new item without waiting for refund processing.

• Exchanges

  We do not offer direct exchanges.

  To select a different item, please initiate a return and place a new order.

  For faster service, we recommend choosing store credit, allowing you to quickly select a new size or style without waiting for a refund.

• Damaged or Incorrect Items

  If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with the following:

  • Photos or videos of the item
  • Your order number

  Contact us: sugar_8@sugar8.com.tw

  After review, we will arrange a replacement, refund, or store credit, as appropriate.

• EU Customers

  If your order is delivered within the European Union, you have the right to return your item within 14 days, in accordance with applicable consumer protection laws.

  Items should be returned in original condition where reasonably possible, with tags and packaging intact, and accompanied by proof of purchase.

  Certain items may be exempt from return rights due to hygiene or customization, in accordance with applicable regulations.

• Refunds & Processing Time

  Refunds will be processed within 10 business days after approval.
  The total processing time, including inspection, is approximately 14 business days.
  Processing times may be extended during promotional or holiday periods.

  Refunds will be issued to the original payment method.

  For faster processing, you may choose to receive your refund as store credit,
  which allows you to immediately apply it toward a new purchase without waiting for refund processing.

  Please retain your return tracking number for reference.

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